If your package is taking longer than expected to arrive, don't worry! Shipping carriers occasionally experience delays that may affect delivery times.
Why is my package delayed?
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Carrier delays: Packages may experience unexpected delays while in transit.
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Tracking updates: Tracking information may take 24–48 hours to update.
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Weather or holidays: Severe weather and holidays can affect delivery schedules.
What if my package is lost?
At Unturned, we want to ensure you receive your order or your money back.
If your package has not been delivered within 21 calendar days of the carrier receiving it, we will issue a full refund.
If the carrier confirms your package is lost before this deadline, please contact our support team for assistance.
How can I check my package status?
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Log in to your Unturned account.
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Navigate to My Orders.
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Select your order and click Track Order to view the latest shipping updates.
Need help?
If you have concerns about your shipment, please contact our support team through our Help Center.