If your tracking information shows your package as delivered but you haven't received it, please follow these steps.

What should I do?

1. Check around your delivery location, including your porch, mailbox, or other secure areas.

2. Ask household members or neighbors if they received the package.

3. Verify your delivery information by selecting Track Order under My Orders.

4. Allow up to 48 hours after the delivery scan, as packages may occasionally arrive after being marked delivered.

Still can't find your package?

If your package is still missing after 48 hours, please contact our support team through our Help Center.

We'll investigate the delivery with the shipping carrier.

If the carrier confirms your package was delivered incorrectly or cannot verify delivery to the correct address, we'll issue a full refund.

If the carrier verifies delivery to the correct address, the order is not eligible for a missing-package refund.